CONTENTSQUARE SAS
Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact.
The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility.
Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2.
Contentsquare delivers understanding, action and trust with our enterprise product.
- CS Digital : Reveal why users behave the way they do
- CS Find & Fix : Eliminate customer frustration and recover revenue.
- CS Platform : A secure, private, intelligent, cloud platform
- CS Insights : Prioritize optimization efforts by business impact
- CS Apps : Optimize the mobile app journey
- CS Merchandising : Increase product performance and revenue
Contentsquare enriches its Find & Fix offer with a site speed analysis feature offering 360° visibility.
Speed Analysis RUM measures the impact of a site's performance by detecting friction in order to prioritize site optimizations to limit revenue loss.
Benchmarks : compare your experience metrics against industry peers
Comment le groupe L'Occitane en Provence a déployé une stratégie de collecte de données clients sur la qualité des produits (pour alimenter la R&D, le marketing our le RGM) puis sur l'expérience eCommerce. La temporalité est un point clé : quand poser quelle question au client. Et comment cette data a été exploitée dans l'organsiation.
Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands. We will explain how Wella has been deploying a customer centric CRO organisation for their B2B activities with a mix of central and global resources and how it helped boosting several business KPIs.
We will elaborate on how Wella work on uderstanding short term and long term expecations from visitors : we meet, we date, we build a relationship. Like in a love story.